The Soliton NOC Help Desk is a service for Soliton Telmec customers and partners to report network faults and conditions that may affect network performance. The center is attended 24/7 by Soliton Telmec staff who will answer your calls and/or respond to email enquiries.
We engage in proper presentation of cable routes, devices used, connetion points and fibre distribution procedures. We develop network documentation using GIS technology which has the ability to capture, store, analyse, manage and present data that refers to a linked location/position.
We deploy the best skills, high-end equipment and technology to achieve the best and timely results. Our personnel are well trained in use of any sophisticated equipment in the most simplified way to achieve results.
One of the main concern is business continuity; companies rely on their information systems to run their operations. If a system becomes unavailable, company operations may be impaired or stopped completely. We provide reliable infrastructure for IT operations in order to minimise any chance of disruption. This is accomplished through redundancy of both fibre optic cables and power which includes emergency backup power generation.