SLA Backed Support Services. Best MTTR in the country.
We have a 24/7 Network Operation Centre to support carriers' fibre networks. Our support services are backed by strict Service Level Agreement (SLA). Soliton Telmec is the first contractor in Kenya and probably the only one to implement 24 hours network monitoring and support centre.
Guaranteed uptime is ensured through our 24/7 automated fibre network monitoring tools by strategically placed field teams. We have maintained the best Mean Time to Repair (MTTR) in the country. The most respected TIER-1 carriers in Kenya have tried and tested us and gave us a high recommendation.
Soliton continously improves its process to achieve ever lower MTTR values.
We build mission critical network with route diversities. Our resilient design coupled with our first MTTR have ensured that our customers experience NO service downtime.
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